Site Customer Manager

The Site Customer Manager (SCM) is responsible for the execution of contract, product strategies at site level and in line with requirements and the agreed scope.

Key responsibilities:

  • Act as the voice of the customer internally
  • Responsible for continuously monitoring the performance of the allocated programs concerning manufacturing and delivery of products, managing off-track items and for reporting progress through the PPS.
  • Create and support Program Improvement Plans including cost improvement, pricing initiatives, enable Zero Defects Manufacturing, redesign initiatives, gaining agreement with relevant stakeholders according to Life Cycle Gate (LCG) processes.
  • Provides input to make, move, buy decisions and strategic procurement decisions.
  • Adheres to all program management standards and policies in accordance with the GKN Aerospace Program Management framework and contribute to process development.
  • Actively executes Risk, Issue and Opportunity Management to control and mitigate the risk exposure and take advantage of opportunities.
  • Obtain and manage customer scorecards
  • Supports the IPT in the proposal and LCG process.
  • Responsible for reconciliation and site’s sales order management related to delivering.
  • Lead customer production readiness assessments when required
  • Responsible for customer audits or assessment including timely execution of actions
  • Manage the day to day interaction with the customer regarding schedule adherence and provide recovery plans when required.
  • Inform IPT/Customer Area about the customer and Program/IPT demand adherence and escalate any major deviations (delinquency greater than two weeks) including recovery plans.
  • Responsible for undertaking any other activity required to ensure successful delivery of the program.

Background and skills:


  • You hold a university degree in engineering, science or business
  • Strong communication skills, both verbal and written in Norwegian and English, preferably also French.
  • Ability to achieve by influencing others.
  • Ability to build relationships with customers and other external stakeholders.
  • Ability to create, manage and execute a project plan.
  • Understanding of the business models within Aerospace.
  • Experience in commercial, engineering or operations within the Aerospace industry.
  • Strong knowledge of the contracting process and proprietary contracts development
  • Experience within Operations.
  • Financial acumen.


  • Experience within Operations including Supply Chain
  • Passion for the Aerospace industry
  • Ability to build and lead teams.
  • Familiarty with SAP system

Travel requirements:

  •  Travel to other GKN locations, suppliers and customers.

As a person, we expect you to be able to recognize yourself in the following:

  • You have excellent communication skills, and you are able to communicate with people on many different levels.
  • You are analytical, structured and have a leadership mindset with the ability to run projects independently
  • You are self-driven, persistent and motivated by creating results
  • You understand the importance of utilizing your network and you convincingly engage stakeholders on all levels of the organization

What we offer:

  • Competitive salary and bonus system.
  • Comptetive pension and insuracance arrangements, including health insurance.
  • Flexible working hours / occasional home office 

Søknadsfrist: 19.05.2024.

Start date: As soon as possible.  

Lokasjon: Kongsberg.

Bli kjent med GKN Norway her.

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